PRODUCT CARE INSTRUCTIONS
Fashion jewellery is engineered for intermittent wear to maximise product longevity. Please observe the following care guidelines to preserve the beauty and integrity of your jewellery:
Avoid Exposure To:
- Perfumes, deodorants, soaps, or chemical compounds that may compromise surface plating
- Aquatic activities, as chlorine irreparably damages plated finishes
- Water contact, particularly in regions where water contains elevated fluoride concentrations
- Cosmetic products including hairsprays and lotions
- Direct sunlight for extended periods
- High humidity environments
Plating Lifespan Expectations:
Fashion jewellery features metal plating over a base metal core. Plating typically lasts 3-6 months with regular wear, depending on frequency of use, climate conditions, and adherence to care instructions. Plating degradation (tarnishing, fading, or discolouration) is normal wear and tear and does NOT constitute a manufacturing defect. This is characteristic of fashion jewellery and is not covered under warranty. To extend plating lifespan, follow storage and maintenance guidelines above and minimise exposure to moisture and harsh chemicals.
Maintenance and Storage:
- Post-wear maintenance involves wiping items with clean, dry cloth to eliminate perspiration and accumulated debris
- Storage should utilise cotton wrapping or fabric-lined jewellery containers positioned in cool, moisture-free environments
- Regular cleaning employs soft, lint-free cloths with mild soap solution when necessary
- Store each piece separately to prevent scratching
- Remove jewellery before sleeping, exercising, or engaging in strenuous activities
FREQUENTLY ASKED QUESTIONS (FAQs)
Order Management Queries
Q: What is the procedure for tracking my order?
Navigate to “My Orders” within your account dashboard to monitor order status in real-time. Tracking information is simultaneously transmitted via email.
Q: Can order modifications be implemented post-placement?
Orders can be cancelled within three (3) hours of placement through the “My Orders” section. Address alterations are feasible prior to shipment. Once status advances to “Ready to Ship” with AWB assignment, modifications become impossible.
Q: What recourse exists for incorrect or damaged product receipt?
Register a complaint within forty-eight (48) hours of delivery, submitting unboxing video evidence to care@nankira.com. We shall endeavour to provide optimal resolution.
Q: What is the standard delivery timeframe?
Standard delivery requires three to seven business days. Bespoke items may necessitate an additional five to seven days for artisan production.
Q: How can delivery delays be investigated?
For shipment delays, contact care@nankira.com for tracking assistance.
Return and Refund Enquiries
Q: Could you elucidate your return policy?
We facilitate hassle-free returns on all products. Contact customer support within forty-eight hours of delivery to arrange courier return within ten days. Products must remain unworn and unused with intact tags and labels.
Q: How does one initiate return procedures?
Access “My Orders” within your account to commence return requests, requiring mandatory OTP authentication. Alternatively, contact customer care via email.
Q: What is the refund processing timeline?
For Cash on Delivery orders, customer-initiated returns receive store credits within one to three business days following successful quality inspection. In cases where COD products are damaged, defective, or incorrect due to company error, customers may choose between store credit or monetary refund via bank transfer (NEFT/IMPS). Prepaid orders receive monetary refunds to the original payment source within seven to ten business days after successful quality inspection. This timeline represents when we process the refund; actual credit appearance in your account may take additional time depending on your bank or payment provider.
Q: Are product exchanges available?
Exchange services are currently unavailable. For alternative style, colour, or size preferences, return unwanted items and place fresh orders using accumulated store credit in your registered account.
Q: The return window has elapsed. What options remain?
Unfortunately, assistance cannot be provided once the return window closes. For incorrect or damaged products, requests must be registered within forty-eight hours of delivery.
Q: Why am I experiencing difficulty initiating returns on your platform?
Recent deliveries require approximately two hours for status updates on our system. Alternatively, the return request timeline may have expired. Once status updates complete, return requests may proceed.
Q: Can incorrectly initiated return requests be modified?
Products, quantities, or resolution methods cannot be reversed post-initiation. Contact care@nankira.com directly for possible cancellation of return requests.
Q: How many collection attempts will the courier execute?
Two collection attempts maximum. The second unsuccessful attempt leads to automatic cancellation of registered returns.
Q: Return pick-up has not occurred after two days. What should I do?
For collection difficulties, contact customer care or write to care@nankira.com for expedited resolution.
Q: My product was returned over 20 days ago without resolution.
Warehouse receipt triggers inspection and resolution initiation. Pending resolutions may indicate incorrect product returns. Customer support attempts customer contact for investigation; two unsuccessful attempts result in automatic case closure.
Payment Enquiries
Q: Which payment methods are accepted?
We accept Credit Cards, Debit Cards, Net Banking, UPI, Digital Wallets, and Cash on Delivery for qualifying orders.Â
Note: Cash on Delivery is currently unavailable.
Q: Is payment information security ensured?
Affirmative. All transactions process through SSL-encrypted secure payment gateways with PCI-DSS compliance standards.
Q: What action is required for payment failures?
First, verify your internet connectivity and payment instrument validity. Try an alternative payment method or clear your browser cache and cookies. If issues persist, contact customer care via electronic mail or WhatsApp for technical assistance.
Q: Are EMI facilities available?
Currently, we do not offer the facility of payment through Equated Monthly Installments (EMI).
Shipping Enquiries
Q: Is complimentary shipping offered?
Affirmative. Free shipping applies to purchases of Rs. 999Â or more.
Q: Do you facilitate international shipping?
Affirmative. International shipping is available to selected countries with 12-15 business day delivery.
Q: What shipping charges apply?
Standard shipping charge is Rs. 100 for orders below Rs. 999. Orders valued at Rs. 999 or above qualify for free shipping. Additionally, customer accounts identified under our Fair Usage Policy (return rates exceeding 40% within six months, three consecutive returns, or patterns of ordering multiple variants with systematic returns) shall be subject to a mandatory Rs. 100Â delivery charge regardless of order value. Affected customers receive email notification before this charge applies. For complete Fair Usage Policy details, visit www.nankira.com/fair-usage-policy or contact care@nankira.com.
Q: How are orders packaged?
All parcels are professionally boxed and secured with tamper-evident sealing tape at dispatch.
Q: Which carriers deliver orders?
Orders dispatch through Delhivery, Blue Dart, Ecom Express, ShadowFax, XpressBees, DTDC, and Speed Post.
Product Information
Q: What materials comprise your jewellery?
Individual product descriptions contain specific material composition details.
Q: Are gemstones authentic or synthetic?
Product specifications are comprehensively detailed on individual product pages.
Q: How do I ascertain appropriate sizing?
Size guides are provided on applicable product pages.
Q: Will colours precisely match website imagery?
Product images serve representational purposes; actual items may exhibit minor chromatic or design variations due to lighting conditions and display settings.
