Frequently Asked Questions

The following information addresses common customer queries related to orders, payments, shipping, returns, delivery, product care, and warranty support.

Frequently Asked Questions

How can I track my order?

Track your order through the My Orders section. Tracking details are also sent by email and/or WhatsApp.

Can I modify my order?

Orders may be cancelled within 3 hours or before dispatch.

Address changes are possible only before shipment.

What if I receive damaged or wrong product?

Contact care@nankira.com within 48 hours with order details and unboxing video.

What is the refund timeline?

Prepaid refunds are generally processed within 7–10 business days after successful inspection.

Which payment methods are accepted?

We accept:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • UPI
  • Wallets
  • COD for eligible orders

Is payment secure?

Yes. Transactions are processed through SSL-secured payment gateways.

Is free shipping available?

Yes. Free shipping is available on eligible orders above ₹899.

Do you ship internationally?

Yes, to selected countries.

Product Care Instructions

Fashion jewellery requires proper care to maintain quality and durability.

Avoid Exposure To

  • Perfume
  • Deodorant
  • Chemicals
  • Water
  • Chlorine
  • Hairspray
  • Lotion
  • Direct sunlight
  • High humidity

Care Tips

  • Wipe jewellery with soft dry cloth after use
  • Store separately to avoid scratches
  • Keep in cool and dry place
  • Remove before sleeping, bathing, exercising, or swimming

Warranty & Quality Guarantee

Nankira products undergo quality checks before dispatch.

Products are protected by a 10-day replacement guarantee against:

  • Manufacturing defects
  • Transit damage
  • Incorrect item delivery
  • Significant quality issues identified upon delivery

To request replacement assistance, customers should:

  • Contact support within the applicable timeline
  • Provide order details
  • Share clear product photographs
  • Share unboxing video where applicable

Replacement availability depends on stock availability.

If replacement stock is unavailable, customers may be offered:

  • Store credit
  • Refund where applicable

Warranty does not cover:

  • Customer misuse
  • Water exposure
  • Chemical exposure
  • Accidental damage
  • Wear and tear
  • Improper storage
  • Damage due to perfumes or cosmetics

Products are covered by a 10-day replacement guarantee against:

  • Manufacturing defects
  • Transit damage
  • Incorrect product delivery

Replacement depends on stock availability.

Products damaged due to misuse, chemicals, water, or negligence are not covered.

Contact

Email: care@nankira.com
Phone / WhatsApp: +91-8178777275