SHIPPING, DELIVERY & COD POLICY

SHIPPING AND DELIVERY POLICY

Delivery Timeframes

Standard courier services ensure delivery within three to seven business days across the Indian subcontinent. Delivery durations vary based on product specifications, as clearly indicated on individual product pages. The following timelines apply:

  1. Standard Items: 3-7 business days from warehouse dispatch
  2. Express Delivery: 2-4 business days (where geographically available, subject to supplementary charges calculated at checkout)
  3. Order Processing: 1-3 business days prior to warehouse dispatch

Purchases comprising multiple items shall adhere to the longest applicable shipping duration.

Shipping Charges Framework

  1. Free Shipping: All purchases attaining or exceeding Rs. 999 in total value.
  2. Standard Shipping Charge: A standard shipping charge of Rs. 100 applies to orders falling below Rs. 999.
  3. Fair Usage Policy Charge: Customer accounts demonstrating return behaviour inconsistent with our Fair Usage Policy provisions shall be subject to a mandatory Rs. 100  delivery charge irrespective of order value, ensuring equitable resource allocation.

Fair Usage Policy Definition: Our Fair Usage Policy identifies return patterns that indicate potential misuse of our services. Customer accounts may be subject to the mandatory Rs. 100 delivery charge regardless of order value if they exhibit: (1) Return rates exceeding 40% of total orders placed within any six-month period, (2) Three or more consecutive orders returned, or (3) Pattern of ordering multiple sizes/variants with systematic returns. This charge ensures fair resource allocation and sustainable business operations. Customers will receive email notification before this charge is applied to their account. For detailed Fair Usage Policy terms, please visit www.nankira.com/fair-usage-policy or contact care@nankira.com.

Courier Partnerships and Parcel Tracking

Order fulfillment is executed through strategic partnerships with premier logistics providers including Delhivery, DTDC, Blue Dart, XpressBees, Ecom Express, ShadowFax, and Speed Post. These courier services operate Monday through Saturday, excluding gazetted public holidays, with delivery windows extending from 10:00 AM to 6:00 PM.

Tracking Your Order:

  1. Upon warehouse dispatch, comprehensive tracking particulars including the Air Waybill number shall be transmitted via email and WhatsApp to registered contact details.
  2. Customers may monitor shipment progress through the “My Orders” section accessible within their account dashboard.
  3. Status notifications shall be communicated to registered channels immediately upon order shipment from our processing facility.

Address Specifications and Contact Prerequisites

Accurate and exhaustive address particulars are imperative for seamless delivery execution. Mandatory address components include:

  1. House number and floor designation
  2. Street name and locality
  3. Distinctive landmark for ease of location
  4. City, state, and postal code

Critical Address Information:

  1. Address modifications are permissible solely prior to shipment.
  2. Once order status transitions to “Ready to Ship” accompanied by AWB generation, delivery shall proceed to the initially specified address without alteration possibility.
  3. Erroneous city, state, or postal code information may result in parcel misrouting and consequent delivery delays.

A valid, continuously accessible telephone number—preferably mobile—is obligatory for delivery coordination, as courier personnel may require clarification on address details or delivery scheduling. Email address provision is similarly mandatory for maintaining comprehensive communication channels.

For Cash on Delivery transactions, customers must ensure recipient availability at the designated shipping address to tender precise cash payment to the delivery executive.

Package Handling and Damage Protocols

Customers are strongly advised against accepting parcels displaying evidence of tampering or external damage. Whilst all consignments are meticulously boxed and secured with tamper-evident sealing tape prior to dispatch, packages traverse numerous handling stages at courier facilities before reaching final destinations.

In Case of Damaged Delivery:

  1. Recipients should categorically refuse acceptance of damaged shipments, as liability for missing contents transfers to the customer upon acceptance.
  2. In instances where damaged deliveries are inadvertently accepted, immediate notification to customer care accompanied by photographic evidence and unboxing video documentation is essential.
  3. Customers are emphatically cautioned against disclosing any OTP to delivery personnel until successful order receipt at the specified shipping address has been verified.

OTP Sharing Protocol: One-Time Passwords (OTPs) serve to confirm successful delivery completion. Never share your OTP with the delivery executive until you have: (1) Inspected the package exterior for any signs of tampering or damage, (2) Verified the package is addressed to you, and (3) Confirmed you are ready to accept delivery. Once you share the OTP, delivery is considered complete and you accept responsibility for the package contents. If the package appears damaged, refuse delivery before sharing the OTP.

The company disclaims responsibility for delays precipitated by natural calamities or unforeseeable circumstances beyond reasonable control. However, we shall endeavour to assist in parcel tracking should issues arise from courier partner operations.

International Consignments

International shipping services extend to select nations, with estimated delivery within 12 to 15 business days. Customers bear exclusive responsibility for customs duties, import taxation, and clearance charges applicable in the destination country.

Return to Origin Scenarios

Undelivered orders or those designated as Return to Origin are addressed as follows:

  1. Cash on Delivery/Pay on Delivery Orders: Following two unsuccessful delivery attempts, the courier shall return the parcel to our warehouse. Customers may subsequently place a fresh order should they wish to obtain the merchandise.
  2. Prepaid Orders: Upon warehouse receipt, customers shall be contacted to either authorise re-shipment to the specified address or elect order cancellation with full refund to the original payment instrument.

PAYMENT POLICY

Accepted Payment Instruments

Our payment gateway accommodates the following payment methods:

  1. Credit Cards: Visa, MasterCard, American Express, Rupay
  2. Debit Cards: All major banking institutions
  3. Net Banking: Authorised financial institutions
  4. UPI Payment Systems: PhonePe, Google Pay, Paytm, BHIM
  5. Digital Wallet Platforms: Paytm, PhonePe, MobiKwik
  6. Cash on Delivery: Available for qualifying purchases (refer to the COD Policy section)

Transaction Security and Currency

All financial transactions are processed through enterprise-grade secure payment gateways employing SSL encryption protocols, ensuring comprehensive protection of sensitive payment credentials. Displayed prices are fully inclusive of applicable Goods and Services Tax.

  1. Domestic Transactions: Must be conducted in Indian Rupees (INR)
  2. International Orders: Exclusively permit prepaid payment methods

Cash on Delivery Parameters

  1. Minimum Order Value: Rs. 999 (inclusive of shipping charges)
  2. Maximum Order Value: Rs. 4,999
  3. Orders below the minimum threshold necessitate prepaid settlement

Payment Complications

Should payment processing fail, customers are encouraged to:

  1. Retry the transaction after verifying internet connectivity and payment instrument validity
  2. Attempt an alternative payment method
  3. Clear browser cache and cookies, then retry
  4. Contact customer care through email for technical assistance if issues persist
  5. Contact our customer care team at care@nankira.com or WhatsApp at 8178777275 during business hours (Monday-Saturday, 10:00 AM – 6:00 PM IST) for immediate technical assistance. Please include your order number, payment method attempted, error message received, and approximate transaction time in your communication.

CASH ON DELIVERY (COD) POLICY

Important Notice: Cash on Delivery (COD) is currently unavailable. We are temporarily not accepting COD orders at this time. All orders must be completed through prepaid payment methods including Credit Card, Debit Card, Net Banking, UPI, or Digital Wallet.

The guidelines below remain in effect and will apply when COD services resume. For any queries, contact care@nankira.com.

Availability and Eligibility

Cash on Delivery services are provisioned across major metropolitan and urban centres through our logistics partners’ extensive network. This payment facility is contingent upon customers settling applicable shipping charges at checkout.

Given the reliance on third-party courier infrastructure, COD availability is restricted to specific serviceable pin codes. Customers shall observe the Cash on Delivery option within payment methods during checkout exclusively if their delivery location falls within serviceable areas. Alternative prepaid payment methods (credit card, debit card, net banking) remain available universally for all locations.

COD Service Parameters:

  1. Shipping charges paid at checkout are non-refundable if customers decline order acceptance at the delivery point. This applies only to customer-initiated rejections of successfully delivered orders. Shipping charges shall be fully refunded when non-acceptance results from company error (damaged, defective, or incorrect products) or courier-related delivery failures.
  2. COD services are geographically restricted to domestic locations within India and remain unavailable for international consignments.
  3. Minimum order value: Rs. 999  (including shipping)
  4. Maximum order value: Rs. 4,999

Order Authentication Process

Following order placement, automated SMS confirmation is transmitted. For orders exceeding Rs. 2,000 or for COD users, human customer service representatives shall initiate contact within 24 hours to authenticate the order and confirm delivery preferences.

Delivery Payment Protocol

Exact cash payment is strongly preferred at the delivery juncture. The following procedures apply:

  1. Customers must remit payment to the delivery executive prior to package receipt.
  2. Courier company protocols prohibit package inspection before payment completion.
  3. Our comprehensive return policy provides recourse should customers wish to return products post-receipt and inspection.

Non-Acceptance Ramifications

Non-acceptance of COD consignments without valid reason follows the progressive restriction framework detailed in the Cancellation Policy section. Valid reasons for non-acceptance include: (1) Documented medical emergencies requiring hospitalization or urgent care, (2) Natural disasters or government-declared emergencies affecting the delivery area, (3) Courier delivery outside specified delivery windows (before 10:00 AM or after 6:00 PM on working days), (4) Package showing visible external damage or tampering, (5) Incorrect product delivered (verified by AWB or invoice mismatch). Customers claiming valid reasons must submit supporting documentation to our Grievance Officer at care@nankira.com within 48 hours of the scheduled delivery date. Submissions must include order number, delivery date, reason for non-acceptance, and supporting evidence. Claims will be reviewed within 5 working days.